BasketGem puts efforts to develop greener handwoven basket in accordance with the product development strategies. We designed it focusing on reducing environmental impacts throughout its life cycle. And in order to reduce the environmental impact on human, we have been working to replace hazardous substances, add anti-allergy and anti-bacterial features to this product.

BasketGem may be expected to influence a new generation with our highly innovative ideas and modern design concepts. And we own a highly professional R&D engineer team who has done a lot of work to support our progressional science and technology innovation, which is the main reason that our BasketGem branded products have taken precedence in the buying trend and that they are very popular in the industry now.

We help our service team understand what they are dealing with - customers' concerns and visions, which is important to improve our service level at BasketGem. We gather feedback by performing customer satisfaction interviews with both new and long-time customers, knowing where we're doing bad and how to improve.