As a qualified provider of Custom Rattan Weaving Supplies, BasketGem takes extra care in ensuring product quality. We have implemented the total quality management. This action has enabled us to produce a high quality product, which is achievable with the assistance of highly trained Quality Assurance Team. They accurately measures the product using high-precision machines and strictly inspects every step of production adopting high-tech facilities.

BasketGem products have won more and more favors since launched to the market. The sales have increased sharply in recent years and the feedbacks are all positive. Some claim that those are the best products they have received, and others commented that those products have attracted more attentions for them than before. Customers from over the world seek for cooperation to expand their business.

To provide high customer satisfaction for customers at BasketGem is our goal and a key to success. First, we listen carefully to customers. But listening is not enough if we don’t respond to their requirements. We gather and process customer feedback to truly response to their demands. Second, while answering customers' questions or solving their complaints, we let our team try to show some human face instead of using boring templates.