With regard to the care BasketGem takes in the production processes of Willow flower basket and suchlike product, we observe the principles of quality regulations. We make every effort to ensure that our products perform right and comply with regulations, and that the raw materials used in our manufacturing processes also conform to the international quality criteria.

Our BasketGem brand core is based on one main pillar - Striving for Excellence. We are proud of our very powerful organization and our highly capable and motivated workforce – people who take responsibility, take calculated risks and make bold decisions. We rely on the willingness of individuals to learn and grow professionally. Only then can we achieve sustainable success.

We know that great customer service goes in pair with high quality communication. For example, if our customer comes with an issue at BasketGem, we keep the service team try not to make a phone call or write an e-mail directly to solve problems. We rather offer some alternative choices instead of one ready-made solution to customers.