What If I Haven’t Received Order Information for BasketGem Hand-woven Baskets After 10 Days? Is It a Logistics Issue?

Why Choose Willow Woven Baskets for Storage?

Choosing willow woven baskets for storage is about far more than just "holding things". It blends practical functionality, aesthetic decoration, emotional value, and eco-friendly philosophy—a smart and tasteful lifestyle choice that’s exactly what our brand BasketGem is dedicated to advocating.

Let’s break down in detail why willow woven baskets like those from BasketGem are a favorite in storage solutions:

Production craftsmanship defects (e.g., loose weaving of willow baskets, broken joints, detached handles);
Material issues (e.g., moldy or damaged rattan basket materials, raw materials inconsistent with agreements);
Custom hand-woven baskets inconsistent with agreed requirements (e.g., incorrect LOGO printing, excessive color deviation);
Severe damage to eco-friendly hand-woven baskets caused during transportation (non-human damage).

Note that return and exchange applications must be submitted within 7 days of receiving your BasketGem hand-woven basket, along with clear photos/videos of the issue as evidence.

From the perspective of return and exchange processing flow: After you contact customer service to explain the quality issue of your hand-woven basket and provide evidence, we will verify the situation within 24 hours — if confirmed, we will immediately arrange return or exchange procedures for you.

3

What shipping methods are available for BasketGem hand-woven baskets? How is shipping cost calculated?

BasketGem offers a variety of shipping methods for hand-woven baskets to meet customers’ different timeliness needs and budgets. Shipping cost calculation combines core transportation factors to ensure transparency and reasonableness, allowing you to choose the optimal logistics plan for your willow baskets or rattan baskets based on your situation.

From the perspective of shipping method types: We mainly provide two mainstream cross-border shipping methods: First, air freight — fast speed, suitable for hand-woven basket orders with high timeliness requirements (e.g., retail customers, sample orders, hand-woven basket wholesale buyers in urgent need of stock). We cooperate with international couriers such as DHL, FedEx, and UPS, which can deliver to major cities worldwide quickly. Second, sea freight — low cost, suitable for large-volume hand-woven basket orders with loose timeliness requirements (e.g., large-scale hand-woven basket wholesale purchases, long-term stock preparation orders). We cooperate with shipping companies covering major global ports (e.g., Los Angeles Port in the US, Rotterdam Port in Europe). In addition, for eco-friendly hand-woven basket orders in local or neighboring countries, we also offer land transportation to further reduce logistics costs.

From the perspective of shipping cost calculation dimensions: Shipping costs for hand-woven baskets are mainly calculated based on the following factors: First, shipping method — air freight costs are higher than sea freight, and land transportation costs are the lowest. Second, destination — logistics costs for willow woven baskets vary significantly between different countries/regions (e.g., shipping costs to developed countries in Europe and America are lower than to remote islands). Third, cargo attributes — including the weight of hand-woven baskets (calculated by actual weight) and volume (large rattan storage baskets are calculated by dimensional weight). Fourth, order quantity — bulk hand-woven basket orders can enjoy shipping fee discounts or even partial shipping fee deduction.

After you confirm your BasketGem hand-woven basket order, our customer service will provide an accurate shipping quote based on the selected shipping method, cargo information, and destination. You can also request a comparison of shipping fees and timeliness between different methods, and we will assist you in choosing the most cost-effective logistics plan for your eco-friendly hand-woven baskets.

4

What is the packaging method for BasketGem hand-woven baskets?

BasketGem understands the importance of packaging during transportation — although hand-woven baskets are sturdy, they still require proper packaging to avoid wear and deformation. Therefore, we have formulated a scientific packaging plan based on the product characteristics and transportation requirements of willow baskets or rattan baskets to ensure goods arrive intact.

From the perspective of regular packaging process: First, we wrap each hand-woven basket with a transparent PE protective film to prevent scratches or dust during transportation. Especially for eco-friendly hand-woven baskets with custom LOGO, the protective film effectively protects printed / embroidered details. Second, fill the inside of willow storage baskets with cushioning materials (e.g., bubble film, pearl cotton) to support the basket structure and prevent deformation from extrusion (especially for rattan hand-held baskets with handles, additional reinforcement is applied to the handle area). Third, place the wrapped hand-woven basket in a custom carton (carton size is precisely matched to the basket size to avoid shaking during transportation), and fill the gaps between the carton and cotton rope woven baskets with foam blocks to further enhance cushioning effect. Fourth, seal the carton and attach labels such as "Fragile" and "Handle with Care" on the outer box to remind logistics companies to handle your BasketGem hand-woven basket properly.

From the perspective of packaging adjustments for special situations: If you purchase multiple hand-woven baskets in bulk, we will use layered packaging — separate layers of willow baskets with hard cardboard to prevent mutual extrusion. For bulk rattan baskets shipped by sea (long-distance transportation), we will increase the thickness of the carton or use wooden crates for packaging to minimize the risk of goods damage.

Regardless of the packaging method used, BasketGem takes "the safety of hand-woven basket goods" as the core, ensuring every eco-friendly willow woven basket you receive maintains its intact appearance and structure, so you don’t have to worry about transportation damage.

5

What is the production cycle of BasketGem hand-woven baskets?

The production cycle of BasketGem hand-woven baskets is flexibly adjusted according to order type (sample / bulk), product complexity, and order quantity. We will minimize production time while ensuring the quality of eco-friendly hand-woven baskets to meet your delivery needs.

From the perspective of sample order production cycle: If you need samples of hand-woven baskets (either in-stock styles or custom solution samples), the production cycle is approximately 7 days — our craftsmen will prioritize making samples of willow baskets or cotton rope baskets to ensure you can quickly view the material, craftsmanship, and customization effect. After sample production is completed, shipping will be arranged immediately, allowing you to confirm whether it meets your expectations as soon as possible.

From the perspective of bulk order production cycle: For bulk production orders of hand-woven baskets (custom rattan baskets meeting the MOQ or bulk purchases of in-stock products), the production cycle is usually 20-30 days after receiving the deposit:

If the product has simple craftsmanship (e.g., basic willow baskets) and a small order quantity (200-500 pieces), production can be completed in 20 days;
If the product has complex craftsmanship (e.g., custom hand-woven baskets with exquisite LOGO) or a large order quantity (over 500 pieces), the production cycle will be extended to 30 days to ensure every finished BasketGem eco-friendly hand-woven basket passes strict quality inspection.

If your hand-woven basket order has a clear deadline (e.g., holiday gift procurement, exhibition preparation), please inform customer service when placing the order. We will adjust the production schedule to prioritize the delivery of your willow woven basket or rattan basket order. During production, we will also update you on progress regularly (e.g., material preparation, weaving stage, quality inspection completion status), allowing you to keep track of your hand-woven basket order in real time.

6

Is there a discount for bulk purchases of BasketGem hand-woven baskets?

BasketGem attaches great importance to cooperation with customers who make bulk purchases of hand-woven baskets, so we have formulated a tiered discount policy, allowing you to enjoy greater cost advantages as your purchase volume of willow baskets or rattan baskets increases, truly achieving "more quantity, better price".

From the perspective of the core logic of the discount policy: Our discounts are directly linked to the quantity and type of your hand-woven basket order — the larger the order quantity, the greater the unit price discount. If you purchase multiple types of eco-friendly hand-woven baskets in bulk (e.g., willow storage baskets and cotton rope gift baskets), you can also enjoy additional combination discounts. Specifically:

Purchase volume of 200-500 pieces: Eligible for basic hand-woven basket wholesale discount (approximately 10% off the original price);
Purchase volume of 500-1000 pieces: Increased discount (approximately 20% off the original price), plus partial hand-woven basket shipping fee deduction;
Purchase volume over 1000 pieces: Negotiable exclusive floor price, plus value-added services such as free warehousing and drop-shipping, and priority production of custom hand-woven baskets.

From the perspective of discount application and confirmation: If you intend to make a bulk purchase of BasketGem hand-woven baskets, simply inform customer service of the selected product models and purchase quantity. We will formulate an exclusive discount plan based on your needs and provide a detailed quotation (including discounted unit price, total price, and discount details). After you confirm the plan, the discount will be directly reflected in the settlement of your eco-friendly hand-woven basket order — no additional application is required.

For long-term cooperative hand-woven basket wholesale customers, BasketGem also offers benefits such as quarterly rebates and priority experience of new willow woven basket products, striving to establish a stable and win-win cooperative relationship with you and maximize the value of every bulk purchase of your hand-woven baskets.

What if I haven’t received order information for BasketGem hand-woven baskets after 10 days? Is it a logistics issue?

From a practical functionality perspective: Smarter than plastic boxes

From an aesthetic decoration perspective: A work of art in itself

From an emotional and psychological perspective: A connection to "slow living"