What if I haven’t received order information for BasketGem hand-woven baskets after 10 days? Is it a logistics issue?

At BasketGem, many customers encounter the situation of "not receiving order information for hand-woven baskets 10 days after air freight shipping", but this does not equate to a logistics issue. There may be multiple reasons behind it, and we will help you troubleshoot step by step.

From the perspective of "non-logistics issues": First, the factor of remote destinations — if your delivery address is in a remote area (e.g., rural areas, islands, or areas with insufficient logistics coverage), willow woven baskets need to go through multiple transit stages, and the update of tracking information will lag behind the actual transportation progress. Not receiving information after 10 days may simply be a delay in information during transit. Second, delayed information synchronization by logistics companies — at certain nodes of cross-border transportation (e.g., after customs clearance), some courier companies update information more slowly than the actual transportation. It may seem like "no information", but in fact, your eco-friendly cotton rope woven basket is being delivered normally.

From the perspective of troubleshooting and solutions: First, use the tracking number we sent to check the latest status of your custom hand-woven basket on the courier company’s official website or the "Logistics Query" page of BasketGem. If it shows "In Transit" with a note of slow progress, simply wait patiently for transit to complete. If it shows "Abnormal Delay" (e.g., cargo detention, unknown address), please contact BasketGem customer service immediately.

Our customer service team will verify the status of your BasketGem hand-woven basket with the logistics provider as soon as possible, assist in resolving issues such as customs clearance detention or address correction, and coordinate with the logistics company to expedite delivery if necessary, ensuring you receive your goods as soon as possible. We will never leave you to deal with logistics problems alone.