Page Title: Terms of Service

Effective Date: November 1, 2025

Welcome to Basketgem

These Terms of Service ("Terms") govern your access to and use of the website located at www.basketgem.com ("the Website") and the purchase of products ("Products") through the Website. The Website is operated by Basketgem ("we," "our," "us").

By accessing or using our Website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Return & Refund Policy. If you do not agree to these Terms, please do not use the Website.

1. Online Store Terms

You represent and warrant that you are of the legal age of majority in your state, province, or country of residence, and you are legally binding yourself to this agreement. If you use this Website for a minor dependent, you agree to be responsible for all their actions.

You may not use our products or Website for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

2. General Conditions

We reserve the right to refuse service to anyone for any reason, including but not limited to violation of these Terms. You understand that your personal information (excluding credit card information) may be processed during cross-border data transfers.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website (including content, design, product images) without our express written permission for any commercial purpose.

3. Accuracy and Uniqueness of Products

We specialize in selling hand-woven baskets using natural materials (such as rattan, wicker, etc.). Due to the handmade nature and the characteristics of natural materials, each product is unique. Natural variations in color, texture, size, and shape may occur, which differ from machine-made products. We strive to accurately represent these characteristics in our product photography, but we cannot guarantee that the product you receive will be identical to the website images. These natural differences are not considered product defects.

The prices, descriptions, and availability of our products are subject to change without notice. We reserve the right to modify, suspend, or discontinue the sale of any product at any time.

4. Accuracy, Completeness, and Timeliness of Information

The materials on this Website (including product descriptions, images, and articles) are for general informational purposes only and should not be the sole basis for your decision-making. You rely on any information on this Website at your own risk.

We reserve the right to modify the contents of this Website at any time to correct errors, update information, or improve services, but we are under no obligation to commit to real-time updates of all information.

5. User Accounts and Orders

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities and orders that occur under your account.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to input errors (including but not limited to pricing errors, product description errors), insufficient stock, or suspected fraud. If your order is canceled after payment has been processed, we will issue a full refund to you.

6. Third-Party Links

This Website may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You access any third-party websites at your own risk.

7. Disclaimer; Limitation of Liability

To the fullest extent permitted by law, this Website and all its products and services are provided on an "as is" and "as available" basis without any express or implied warranties. We shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, data loss, etc.) arising from your use or inability to use the Service.

In no event shall our cumulative total liability, and your sole and exclusive remedy, for any claims arising from this Website or the purchase of products be limited to the amount you paid to us in the transaction giving rise to the claim.

8. Governing Law

These Terms of Service and your use of this Website shall be governed by and construed in accordance with the laws of HK, without regard to its conflict of law principles.

9. Changes to the Policy

We reserve the right to modify these Terms of Service at any time. Updates and changes will take effect immediately upon being posted on this page. Your continued use of the Website or services following the posting of any changes constitutes your acceptance of those changes.

10. Contact Us

For any questions regarding these Terms of Service, please contact us at basketmaker@basketgem.com.