Privacy Policy | BasketGem

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Page Title: Privacy Policy

Effective Date: November 1, 2025

At Basketgem ("we," "our," "us"), we take your privacy extremely seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.basketgem.com ("the Website") or make a purchase from us.

1. Personal Information We Collect

Device Information: When you visit our Website, we automatically collect certain information about your device through technologies like cookies, including your web IP address, operating system, browser type, referral source, and pages you interact with on the site.

Order Information: When you make a purchase or attempt to make a purchase through the Website, we collect the following information from you: name, billing address, shipping address, email address, phone number, and payment information (including credit card numbers).

Account Information: If you create an account, we collect your username, password, and the Order Information mentioned above.

2. How We Use Your Personal Information

We use the collected Device Information to help us screen for potential risk and fraud (particularly your IP address), and more generally to improve and optimize our Website (e.g., by analyzing visitor behavior via Google Analytics).

We use the Order Information to fulfill your orders (including processing payment, arranging shipping, and providing invoices/order confirmations). Additionally, we use this information to:

Communicate with you and respond to your inquiries.

Assess the effectiveness of our marketing and advertising.

Provide you with information or advertising relating to our products or services, in line with your preferences (e.g., if you have subscribed to our newsletter).

3. Consent & Withdrawal of Consent

How You Consent: By providing us with personal information to complete a transaction, place an order, arrange delivery, or process a return, you consent to our collecting and using it for that specific purpose only.

How to Withdraw Consent: If you change your mind after providing your information, you may withdraw your consent for us to contact you for the aforementioned marketing purposes at any time, by contacting us at basketmaker@basketgem.com.

4. Disclosure

We may share your Personal Information with third-party service providers to assist us in using your information, as described above. For example:

We use Shopify to power our online store.

We use Google Analytics to analyze website traffic.

We rely on carriers like UPS/USPS/DHL for order fulfillment.

Finally, we may also disclose your Personal Information to comply with applicable laws, subpoenas, search warrants, or other lawful requests.

5. Payment Processing

Your payment information is processed directly by our professional payment processors (such as Stripe, PayPal). Their operations are governed by their own privacy policy terms. We do not store your full credit card information on our servers.

6. Data Retention

When you place an order through the Website, we will retain your Order Information for our records unless and until you ask us to delete this information. This is to fulfill our legal obligations (such as tax requirements) and resolve any potential disputes.

7. Your Rights

If you are a resident of the European Economic Area, the UK, or Canada, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us using the contact information above.

8. Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes will take effect immediately upon being posted on this page.

9. Contact Us

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at basketmaker@basketgem.com.