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Return and Refund Policy
No Returns Policy: As all our products are hand-woven from natural willow, each item has its unique texture and characteristics. Therefore, we do not accept returns or exchanges for any reason. All sales are final.
Damaged Items: If you receive a product that was damaged during transit, please contact our customer service within 48 hours of receipt with photo or video evidence. Upon verification, we will arrange for a replacement or provide a full refund.
Incorrect Items: If we mistakenly send you the wrong item, please contact us immediately. We will be responsible for sending you the correct product and covering the associated shipping costs.
Damaged Items: If you receive a product that was damaged during transit, please contact our customer service within 48 hours of receipt with photo or video evidence. Upon verification, we will arrange for a replacement or provide a full refund.
Incorrect Items: If we mistakenly send you the wrong item, please contact us immediately. We will be responsible for sending you the correct product and covering the associated shipping costs.
Contact us
Contact person: Manger Zhao
Contact number: +86 183 1570 2165
E-mail: basketmaker@basketgem.com
Company address: Shandong province Linyi city He Dong District Junction of Huang Shan Road and Hong Kong Road
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