Does BasketGem offer return and exchange services for hand-woven baskets with quality issues?

BasketGem offers a variety of shipping methods for hand-woven baskets to meet customers’ different timeliness needs and budgets. Shipping cost calculation combines core transportation factors to ensure transparency and reasonableness, allowing you to choose the optimal logistics plan for your willow baskets or rattan baskets based on your situation.

From the perspective of shipping method types: We mainly provide two mainstream cross-border shipping methods: First, air freight — fast speed, suitable for hand-woven basket orders with high timeliness requirements (e.g., retail customers, sample orders, hand-woven basket wholesale buyers in urgent need of stock). We cooperate with international couriers such as DHL, FedEx, and UPS, which can deliver to major cities worldwide quickly. Second, sea freight — low cost, suitable for large-volume hand-woven basket orders with loose timeliness requirements (e.g., large-scale hand-woven basket wholesale purchases, long-term stock preparation orders). We cooperate with shipping companies covering major global ports (e.g., Los Angeles Port in the US, Rotterdam Port in Europe). In addition, for eco-friendly hand-woven basket orders in local or neighboring countries, we also offer land transportation to further reduce logistics costs.

From the perspective of shipping cost calculation dimensions: Shipping costs for hand-woven baskets are mainly calculated based on the following factors: First, shipping method — air freight costs are higher than sea freight, and land transportation costs are the lowest. Second, destination — logistics costs for willow woven baskets vary significantly between different countries/regions (e.g., shipping costs to developed countries in Europe and America are lower than to remote islands). Third, cargo attributes — including the weight of hand-woven baskets (calculated by actual weight) and volume (large rattan storage baskets are calculated by dimensional weight). Fourth, order quantity — bulk hand-woven basket orders can enjoy shipping fee discounts or even partial shipping fee deduction.

After you confirm your BasketGem hand-woven basket order, our customer service will provide an accurate shipping quote based on the selected shipping method, cargo information, and destination. You can also request a comparison of shipping fees and timeliness between different methods, and we will assist you in choosing the most cost-effective logistics plan for your eco-friendly hand-woven baskets.

BasketGem understands the importance of packaging during transportation — although hand-woven baskets are sturdy, they still require proper packaging to avoid wear and deformation. Therefore, we have formulated a scientific packaging plan based on the product characteristics and transportation requirements of willow baskets or rattan baskets to ensure goods arrive intact.

From the perspective of regular packaging process: First, we wrap each hand-woven basket with a transparent PE protective film to prevent scratches or dust during transportation. Especially for eco-friendly hand-woven baskets with custom LOGO, the protective film effectively protects printed / embroidered details. Second, fill the inside of willow storage baskets with cushioning materials (e.g., bubble film, pearl cotton) to support the basket structure and prevent deformation from extrusion (especially for rattan hand-held baskets with handles, additional reinforcement is applied to the handle area). Third, place the wrapped hand-woven basket in a custom carton (carton size is precisely matched to the basket size to avoid shaking during transportation), and fill the gaps between the carton and cotton rope woven baskets with foam blocks to further enhance cushioning effect. Fourth, seal the carton and attach labels such as "Fragile" and "Handle with Care" on the outer box to remind logistics companies to handle your BasketGem hand-woven basket properly.

From the perspective of packaging adjustments for special situations: If you purchase multiple hand-woven baskets in bulk, we will use layered packaging — separate layers of willow baskets with hard cardboard to prevent mutual extrusion. For bulk rattan baskets shipped by sea (long-distance transportation), we will increase the thickness of the carton or use wooden crates for packaging to minimize the risk of goods damage.

Regardless of the packaging method used, BasketGem takes "the safety of hand-woven basket goods" as the core, ensuring every eco-friendly willow woven basket you receive maintains its intact appearance and structure, so you don’t have to worry about transportation damage.

The production cycle of BasketGem hand-woven baskets is flexibly adjusted according to order type (sample / bulk), product complexity, and order quantity. We will minimize production time while ensuring the quality of eco-friendly hand-woven baskets to meet your delivery needs.

From the perspective of sample order production cycle: If you need samples of hand-woven baskets (either in-stock styles or custom solution samples), the production cycle is approximately 7 days — our craftsmen will prioritize making samples of willow baskets or cotton rope baskets to ensure you can quickly view the material, craftsmanship, and customization effect. After sample production is completed, shipping will be arranged immediately, allowing you to confirm whether it meets your expectations as soon as possible.

From the perspective of bulk order production cycle: For bulk production orders of hand-woven baskets (custom rattan baskets meeting the MOQ or bulk purchases of in-stock products), the production cycle is usually 20-30 days after receiving the deposit:

If your hand-woven basket order has a clear deadline (e.g., holiday gift procurement, exhibition preparation), please inform customer service when placing the order. We will adjust the production schedule to prioritize the delivery of your willow woven basket or rattan basket order. During production, we will also update you on progress regularly (e.g., material preparation, weaving stage, quality inspection completion status), allowing you to keep track of your hand-woven basket order in real time.

BasketGem attaches great importance to cooperation with customers who make bulk purchases of hand-woven baskets, so we have formulated a tiered discount policy, allowing you to enjoy greater cost advantages as your purchase volume of willow baskets or rattan baskets increases, truly achieving "more quantity, better price".

From the perspective of the core logic of the discount policy: Our discounts are directly linked to the quantity and type of your hand-woven basket order — the larger the order quantity, the greater the unit price discount. If you purchase multiple types of eco-friendly hand-woven baskets in bulk (e.g., willow storage baskets and cotton rope gift baskets), you can also enjoy additional combination discounts. Specifically:

From the perspective of discount application and confirmation: If you intend to make a bulk purchase of BasketGem hand-woven baskets, simply inform customer service of the selected product models and purchase quantity. We will formulate an exclusive discount plan based on your needs and provide a detailed quotation (including discounted unit price, total price, and discount details). After you confirm the plan, the discount will be directly reflected in the settlement of your eco-friendly hand-woven basket order — no additional application is required.

For long-term cooperative hand-woven basket wholesale customers, BasketGem also offers benefits such as quarterly rebates and priority experience of new willow woven basket products, striving to establish a stable and win-win cooperative relationship with you and maximize the value of every bulk purchase of your hand-woven baskets.

The price of custom BasketGem hand-woven baskets is not a fixed value but is comprehensively calculated based on your specific needs, ensuring transparency and reasonableness, allowing you to obtain exclusive willow baskets or rattan baskets while enjoying cost-effective cooperation.

From the perspective of core factors affecting price: First, product style and craftsmanship complexity — the customization price of basic willow baskets is relatively low. If you require custom hand-woven baskets with complex structures (e.g., multi-layer partitions, special-shaped designs) or exquisite craftsmanship (e.g., hand-embroidered LOGO, hollow patterns), costs will increase accordingly, and prices will rise. Second, order quantity — the unit price of eco-friendly hand-woven baskets for small-scale customization (e.g., 200 pieces, meeting the MOQ) is relatively high, while large-scale customization (e.g., over 500 pieces) can share mold and labor costs, resulting in significantly lower unit prices. Third, material selection — the price of custom hand-woven baskets made of rare rattan or organic cotton rope is higher than that of woven baskets made of ordinary willow or cattail.

From the perspective of quotation process: After you inform us of your custom hand-woven basket requirements (including style, size, customization content, and order quantity) via email or WhatsApp, our sales team will calculate costs within 1-2 working days and provide you with a detailed quotation, including unit price, total price, production cycle, and shipping fees. If you have questions about the quotation, we will explain the cost composition of BasketGem hand-woven baskets one by one, and can also adjust the customization plan according to your budget (e.g., simplifying craftsmanship, changing materials).

BasketGem adheres to the principle of "you get what you pay for". The price of custom eco-friendly hand-woven baskets is always matched with craftsmanship, materials, and quantity, with no hidden additional fees, making your hand-woven basket customization procurement clear and transparent.

BasketGem adheres to the production principle of "precision control and attention to detail", striving to ensure that the size of every hand-woven basket meets the marked requirements, while also honestly informing you of minor errors in handcrafting, so you can be well-informed when purchasing willow storage baskets or custom rattan baskets.

From the perspective of size control processes: Before production, our designers draw detailed size drawings of hand-woven baskets. Craftsmen use professional measuring tools such as tape measures and calipers during production, strictly controlling the length, width, height of the basket body, as well as the size of handles and diameter of basket mouths in accordance with the drawings. Before leaving the factory, every finished BasketGem eco-friendly hand-woven basket undergoes a second measurement by the quality inspection team to ensure size deviations are kept to a minimum.

From the perspective of explaining errors in handcrafting: Since hand-woven baskets are made of natural flexible materials (e.g., willow, rattan) through handcrafting, affected by material toughness and weaving force, finished products may have minor size errors of 1-2cm — this is a normal phenomenon for handcrafted products such as willow baskets or cotton rope baskets and will not seriously affect your use (e.g., adaptation to storage space, placement effect). For example, an eco-friendly storage basket marked 40cm×30cm may actually measure 39cm×29cm or 41cm×31cm, both within a reasonable range.

If you have strict size requirements for hand-woven baskets (e.g., custom storage baskets to fit specific cabinets, precise sizes for gift baskets), you can communicate with our customer service before ordering. We will ask craftsmen to exercise extra fine control or provide samples of BasketGem hand-woven baskets to confirm sizes, ensuring the final product fully meets your needs.