Policies & Peace of Mind

1. Terms of Service

• Applicability: These terms apply to all users who make a purchase on this website.

• Product Information: We make every effort to ensure the accuracy of product images and descriptions on our website. However, please note that actual colors may vary slightly due to differences in monitor displays and photography lighting.

• Order Acceptance: Your order constitutes a purchase offer. A contract is formally formed only after we send you an order confirmation email.

• Limitation of Liability: Except as required by law, we shall not be liable for any indirect losses arising from the use of this website or our products.

2. Shipping Policy

• Processing Time: Orders will be processed and arranged for shipment within 1-3 business days after the order is placed.

• Shipping Areas & Delivery Time: Delivery times depend on your location and chosen shipping method, typically ranging from 10 to 25 business days.

• Shipping Costs: Shipping fees will be calculated at checkout based on the product weight and destination.

• Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email.

3. Return and Refund Policy

• No Returns Policy: As all our products are hand-woven from natural willow, each item has its unique texture and characteristics. Therefore, we do not accept returns or exchanges for any reason. All sales are final.

• Damaged Items: If you receive a product that was damaged during transit, please contact our customer service within 48 hours of receipt with photo or video evidence. Upon verification, we will arrange for a replacement or provide a full refund.

• Incorrect Items: If we mistakenly send you the wrong item, please contact us immediately. We will be responsible for sending you the correct product and covering the associated shipping costs.

4. Privacy Policy

• Information Collection: We collect information you provide during checkout, such as your name, address, email, and phone number, solely for the purpose of processing your order and contacting you.

• Use of Information: We will never sell or rent your personal information to third parties.

• Payment Security: All payment information is processed through a secure payment gateway. We do not store your credit card details.

• Cookies: Our website uses cookies to improve your shopping experience, for example, by remembering the items in your shopping cart.